To improve the Technical Support services we deliver we are making some changes to the way that you interact with us.

The next step in the evolution of the Technical Support experience is to retire the use of email for raising support cases, and you are encouraged to use My Esri as this provides the best user experience. You will also still be able to phone the Technical Support helpdesk. Whether using My Esri or Phone, to request Technical Support you will need to be an authorised caller in My Esri.

Please read on to find out more about how this affects you.